Customer Service Coordinator

About the position

In this position the Customer Service Rep will be fielding in-bound calls from customers and assisting them with any questions they may have regarding our services/product, and/or accessing the website; resetting passwords, assisting with site navigation, etc.

Responsibilities

• Determines requirements by working with customers.
• Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Maintains call center database by entering information.
• Keeps equipment operational by following established procedures; reporting malfunctions.
• Updates job knowledge by participating in educational opportunities.
• Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
• May require other duties as assigned.

Requirements

• High School Diploma or equivalent
• Minimum of one year of Customer Service or Call Center experience
• Bilingual in Spanish

Nice-to-haves

• Excellent written and oral communication skills
• Ability to work in a structured environment and adhere to regulatory and compliance requirements
• Strong interpersonal skills; professional, courteous, friendly, and empathetic
• Strong problem-solving skills, analytical skills, and detail-oriented
• Ability to positively adjust to a rapidly changing environment
• Proficiency with MS Word, Excel and Outlook
• PC literacy is also required (experience using Windows based applications preferred)
• Ability to deal with customers in a professional manner, including handling irate customers in a way that brings the interaction to a positive conclusion

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Paid holidays
• Vacation time
• Company-sponsored wellness program