Customer Service Coordinator

Total Water Treatment Systems • Madison, WI

380d • $39,520 - $54,080

About The Position

The Customer Service Coordinator at Total Water Treatment Systems Inc. is responsible for coordinating all aspects of service and installation in the Madison, WI office. This role involves working closely with customers, technicians, managers, and the sales team to ensure efficient scheduling, dispatching, and communication. The position is integral to maintaining high levels of customer satisfaction and operational efficiency.

Requirements

• Experience as a scheduler, coordinator, or in customer service center/account management.
• Proficiency with Microsoft Excel and Word.
• Understanding and prior experience using a database.
• Good typing skills.
• Accounting and billing experience is helpful.
• Excellent written and oral communication skills.
• Excellent customer service and organizational skills.
• Ability to multitask and work in a fast-paced environment.

Responsibilities

• Scheduling installations, service, delivery, and sales appointments.
• Answering customer phone calls and directing them accordingly.
• Assisting customers with service and delivery questions via phone, email, and in person if needed.
• Collaborating with the sales team, technicians, and customers through phone and email communications.
• Scheduling technicians, collecting and preparing necessary paperwork, and determining equipment needs and availability.
• Updating completed work in the computer database for billing and preparing reports as needed.

Benefits

• Paid holidays
• Disability insurance
• Dental insurance
• Paid time off
• Vision insurance
• 401(k) matching
• Employee stock ownership plan
• Life insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: No Education Listed