Customer Service Coordinator - Service Writer

Penske Automotive Group • Kent, WA

275d • $28

About The Position

A Penske Customer Service Coordinator in Kent, is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop work plan.

Requirements

• 2 years of customer service experience required.
• At least 1 year of hands on mechanical experience required.
• High School diploma or equivalent required.
• Associates Degree, Technical School Degree, or Bachelors Degree preferred.
• ASE certification preferred.
• Prior experience with service scheduling programs and diagnostic programs preferred.

Nice To Haves

• 2 years of supervisory experience preferred.
• At least 2 years of service department administration preferred.

Responsibilities

• Develop daily and weekly workforce plans by factoring customer needs, estimated unscheduled repairs, available parts, technician skill sets and work hours to maximize customer service and productivity.
• Communicate with customers as needed for maintenance updates including changes to schedule or work, billing concerns, or to resolve service issues.
• Assure that all Penske Rental units are maintained and prepared for customers.
• Ensure parts are available for scheduled work.
• Hold vendors accountable for quality and adherence to schedule for outside work.
• Provide customer service, assuring customers are satisfied and will return for additional business.
• Maintain shop productivity by optimizing the work plan.
• Coordinate with district billing clerks as necessary.
• Other projects and tasks as assigned by supervisor.

Benefits

• Excellent benefits plan that keeps associates and their families happy, healthy, and secure.

What This Job Offers

• Industry: Truck Transportation
• Education Level: High school or GED