Customer Service Coordinator Senior

Corewell Health • Southfield, MI

5d • Onsite

About The Position

This role will play a pivotal role in enhancing the customer experience by recommending improvements that align with the organization's guidelines, standards, and procedures. Responsibilities will include monitoring email communications, system documentation, and ensuring the accuracy and thoroughness of information conveyed. You will also ensure adherence to key drivers that support an exceptional customer experience. In addition to these duties, this role will have a hospitality mindset, ensuring every customer interaction is warm, welcoming, and personalized. You will help escalate customer needs promptly and act as a subject matter expert for the team, providing informal leadership and guidance. This role will also involve assisting the team to ensure all tasks are completed efficiently and with a high level of service excellence.

Requirements

• High School Diploma or equivalent
• 5 years of relevant experience
• Customer Care Center environment with increasing level of responsibility

Nice To Haves

• Associate's Degree

Responsibilities

• Performs/coordinates basic office duties such as sorting mail and deliveries.
• Utilizes the appropriate software applications to maximize efficiency and effectiveness of office workload.
• Demonstrates customer focus and service excellence principles.
• Responsible for performing and monitoring various inventories, replenishment and distribution of supplies.
• Promptly identifies and resolves or escalates customer concerns or complaints to achieve positive outcomes.

Benefits

• Comprehensive benefits package to meet your financial, health, and work/life balance goals.
• Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance, pet insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED