Customer Service Coordinator I (Hybrid)

Benson Integrated Marketing Solutions•Alpharetta, GA

2d•Hybrid

About The Position

At Benson, we inspire and support our team members' growth and career development. Our hybrid work style allows you to enjoy the best of both worlds—working from home and collaborating in our modern, fun, and energetic corporate office in Alpharetta, GA. Benson is a leading Centralized Marketing Platform in the multi-family industry, offering innovative products and services through our proprietary Integrated Marketing System, which includes: Online Smart Stores Multi-Channel Marketing Dedicated Customer Experience Teams Analytics Our award-winning capabilities span Promotional Products, Customized Apparel, Print Services, Signage, and Creative Design Services—all produced in-house and shipped directly to our clients. As a Customer Service Coordinator I, you will serve as a primary point of contact for client inquiries, ensuring timely and accurate responses across multiple communication channels. You’ll manage order processing, system updates, and storefront tasks while collaborating with internal teams to deliver exceptional service. Your Impact: Your work will directly influence client satisfaction and operational efficiency by providing reliable support and maintaining accurate systems. By resolving issues quickly and proactively, you’ll help strengthen client relationships and uphold our reputation for excellence. Your contributions will ensure smooth workflows and a positive experience for every client interaction.

Requirements

Bachelor’s degree in Business, Communications, Marketing, or related field (or equivalent experience).
1+ years of experience in client service, administrative support, or project coordination.
Strong communication skills for professional client interactions.
Proficiency in Microsoft Office (Outlook, Teams, SharePoint, Excel).
Ability to troubleshoot and resolve system-related issues.
Detail-oriented approach to reviewing artwork, proofs, and data.
Adaptability to manage shifting priorities in a fast-paced environment.
Collaborative mindset for working with cross-functional teams.

Nice To Haves

Experience in the multifamily industry preferred.

Responsibilities

Respond to client inquiries via phone, email, and digital platforms with professionalism and accuracy.
Process orders and manage storefront updates, including logo uploads and property configurations.
Perform audits and troubleshoot system issues to maintain compliance and functionality.
Collaborate with internal teams such as Production, Accounting, and Marketing to resolve client needs.
Support credit memo requests, invoice submissions, and updates to client account information.
Participate in team meetings and contribute to continuous improvement initiatives.

Benefits

Career Growth : Opportunities for advancement and professional development.
Competitive Compensation : Attractive salary with bonus structure.
Generous Time Off : PTO package plus a paid holiday break from Christmas Eve to New Year’s Day.
Wellness : On-site fitness facility and Employee Assistance Program (EAP).
Flexibility : Hybrid work opportunities.
Parental Leave : Paid time off for new parents.
Paid Company Events : Benson Olympics, Team Member Awards, Benson Picnic, and more.
Future Planning : 401(k) with company match.
Community Engagement : Volunteer program with up to 16 hours of additional PTO.
Comprehensive Benefits : Health, Dental, and Vision (free employee-only health care option), Voluntary Life, Short-term and Long-term Disability, HSA, FSA, Pet Insurance, Hospital Indemnity, Accident & Critical Illness Plans.