Customer Service Coordinator - Hybrid

Staffmark Group • Bedford, MA

347d • $23 - $25 • Hybrid

About The Position

Advantage Technical is seeking a Customer Service Specialist for our client in Bedford, MA! This position is a 6-month temporary contract with the possibility of extension. The role is located at 180 Hartwell Road Bedford, MA 01730-2443 and offers a first shift opportunity with hybrid work from home on Monday and Friday. The pay rate for this position ranges from $23 to $25 per hour.

Requirements

• Customer Service experience
• Data entry experience
• Experience with SAP
• Reliable worker

Responsibilities

• Perform data entry to key in invoices.
• Accurately input, update, and maintain data in SAP and other relevant systems.
• Verify and cross-check data for consistency and accuracy.
• Communicate with customers.
• Respond to all incoming customer phone calls, fax, and email orders and inquiries.
• Serve as the first point of contact for the customer and escalate customer's issues to team management, as necessary.
• Prepare customer quotations for products based on pre-established pricing guidelines.
• Work with logistics team to coordinate shipping for returns or replacements, ensuring inventory adjustments and credits are processed accurately, in accordance with department procedures.
• Research and resolve invoice discrepancies reported to Credit and Collections team. Process credit and/or debit memos in accordance with departmental procedures.

What This Job Offers

• Career Level: Entry Level
• Industry: Administrative and Support Services
• Number of Employees: 1,001-5,000 employees