Customer Service Coordinator (CONTRACT)

NOV

117d

About The Position

The position involves maintaining the customer service group mailbox and requires a comprehensive understanding of the products offered by Fiber Glass Systems. The role includes communicating with customers and internal contacts through email and phone regarding current and potential orders, following up on inquiries, and providing necessary information for order processing. The individual will develop and maintain customer relationships, set up new customers in the TPH Request Portal, and manage orders from receipt of purchase orders to fulfillment. Additional responsibilities include advising customers on lead times, inventory levels, and pricing, obtaining freight quotes, and ensuring all orders are entered accurately and timely into the ERP system. The role also involves adhering to company policies and safety requirements, as well as performing other administrative duties as assigned by the Customer Service Supervisor.

Requirements

• Three years of previous customer service experience or administrative experience
• Proficient in all MS Office products
• Excellent interpersonal and communication skills
• Exceptional customer service skills
• Strong attention to detail with time management and decision-making skills
• Ability to multi-task while working in a fast-paced environment
• Self-directed and able to prioritize responsibilities
• Ability to interpret data and provide recommendations based on findings
• Well-developed interpersonal skills
• Self-starter, willing to accept initiative and able to work independently

Nice To Haves

• Previous customer-facing experience
• Ability to advocate and inquire with the right balance to positively influence the team
• Travel less than 5%

Responsibilities

• Maintain customer service group mailbox
• Have a comprehensive understanding of pertinent products offered by Fiber Glass Systems
• Communicate with customers and internal contacts through email and phone concerning current and/or potential orders
• Follow up on customer inquiries/orders by requesting credit approvals, delivery information, price quotes, etc.
• Provide customers with information and follow internal processes for order processing
• Develop and maintain customer relationships
• Set up new customers in TPH Request Portal and add shipping addresses
• Obtain customer tax exemption certificates and upload into OnBase
• Ensure all orders are entered in a timely manner and inputted accurately with correct pricing, discounts, and product numbers
• Advise customers on lead times, inventory levels, and pricing
• Obtain freight quotes
• Enter orders into ERP
• Manage orders from receipt of POs to time of fulfillment
• Enter credit memos and return material authorizations as needed
• Develop and maintain relationships with key individuals at multiple manufacturing facilities
• Assist customers with product questions, ordering, order tracing, complaints, and issues
• Categorize, file, and maintain all sales order information for audit purposes
• Facilitate closing of sales orders and work with internal contacts to ensure a clean process from quote to invoicing
• Adhere to all applicable company and corporate policies, procedures, quality standards, compliance guidelines, and audits
• Responsible for following all company safety and environmental requirements
• Perform other administrative duties as assigned by Customer Service Supervisor

What This Job Offers

• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees