Customer Service Coordinator- AwayTeam Travel
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About The Position
The Customer Service Coordinator will report to the Director of Lodging and will be responsible for delivering a superior customer service experience to event owners, hoteliers, and individuals booking reservations through the AwayTeam lodging platform. This role will be the first point of contact for teams and individuals needing assistance with booking rooms and managing reservations for events. The Coordinator will maintain a rapid response rate, keep detailed records of customer communications, and be proactive and reactive with communications to hoteliers, event owners, event attendees, and venue staff. This position will aim to continuously improve and develop the AwayTeam product and services while collaborating with the venue teams, hoteliers, and event owners to meet financial and service goals.
