Customer Service Coordinator (Aviation)

Hire Aviation Staffing Solutions • Frisco, TX

376d • $41,600 - $45,760

About The Position

The Customer Service Coordinator (Aviation) role at Hire Aviation Staffing Solutions involves managing customer inquiries and supporting merchant partners in an on-demand drone delivery service. This position is crucial for ensuring customer satisfaction and facilitating merchant success, while also handling various administrative tasks. The role requires a proactive individual who can thrive in a fast-paced environment and contribute to the development of customer care policies.

Requirements

• BA degree or equivalent experience
• 2+ years proven customer support/client service experience
• Account management and coordination experience
• Familiarity with CRM systems and practices
• Exceptional communication skills across a variety of mediums
• Ability to multitask and manage competing priorities effectively

Nice To Haves

• Experience with developing customer care policies and reporting standards
• Creative flair with the ability to think flexibly and proactively
• Interest in contributing observations and ideas on a customer-facing product
• Self-starter with an interest to grow into roles with more responsibility over time

Responsibilities

• Managing and triaging incoming customer enquiries
• Documenting and reporting on customer care issues
• Monitoring key customer metrics
• Upholding customer care policies
• Onboarding new merchants
• Providing support as required to merchants on-site
• Building sustainable relationships with merchants through open and interactive communication
• Office administration
• Order fulfillment and package loading
• Stock and inventory management
• Additional tasks as required

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree