Customer Service & Contracts Billing Specialist

About the position

The Customer Service & Contracts Billing Specialist plays a critical dual role in ensuring seamless client experiences while maintaining accurate and timely contract management and billing processes. This position acts as a key liaison between clients, internal departments, and the finance team, combining strong communication skills with meticulous attention to detail. The ideal candidate thrives in a fast-paced environment, demonstrates a high level of professionalism, and excels in both service-oriented and administrative functions. This will be an on-site position at our Tomball, TX location and the ideal candidate will be in-person 5 days a week.

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and internal CRM systems.
• Resolve client issues efficiently and courteously, ensuring high levels of customer satisfaction.
• Collaborate with internal teams (e.g., sales, logistics, operations, engineering) to fulfill customer needs and follow up on open items.
• Maintain and update customer records with accurate contact, order, and service information.
• Support onboarding for new vendors on company processes and service expectations.
• Review, process, and manage customer contracts, change orders, and billing terms.
• Ensure contract accuracy and compliance with internal policies and regulatory standards.
• Prepare and issue invoices in accordance with contract terms, including milestone, progress, or recurring billing cycles.
• Track billing discrepancies, resolve disputes, and assist in collections follow-ups as needed.
• Maintain contract files and billing documentation in accordance with company standards.

Requirements

• Associate’s or Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent experience).
• 2+ years of experience in customer service, billing, or contracts administration.
• Proficient in Microsoft Office Suite; experience with ERP or CRM systems is a plus (e.g., SAP, Salesforce).
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• High level of accuracy and attention to detail.
• Ability to work independently and collaboratively in a cross-functional environment.

Nice-to-haves

• Experience in construction, engineering, or equipment rental industries is a strong advantage.
• Familiarity with contract terminology and billing best practices.
• Customer-centric mindset with a proactive approach to problem-solving.

Benefits

• Medical, dental, vision insurance
• Flexible Spending Account
• Company paid life insurance
• Supplemental voluntary term life insurance
• 401k retirement plan (Roth and Non-Roth)
• Short-term disability
• AFLAC policies
• Paid time off (sick/personal, vacation, floating holiday and company paid holidays)