Customer Service Consultant

Caliber Collision • Naples, FL

2d • Onsite

About The Position

Caliber Collision has an immediate job opening for a Customer Service Consultant at their Service Center in Naples. This role involves a variety of duties including properly greeting customers in person or on the phone, determining their needs, and immediately responding by providing guidance and assistance. The consultant will also assist Collision Estimators by handling vehicle drop-offs, mapping/marking and photographing vehicles, arranging customer transportation, preparing paperwork, and performing active customer deliveries. Effective communication with customers, clients, teammates, and vendors is essential to ensure correct and efficient repairs, while adhering to all Caliber’s Standard Operating Procedures, insurance partner guidelines, and industry standards. Caliber, founded in 1997, is one of the nation's largest auto collision repair providers with over 1,600 centers and more than 25,000 teammates, committed to 'Restoring the Rhythm of Your Life®' and recognized for high employee satisfaction and diversity.

Requirements

• 2+ years of customer facing experience
• Must have a valid driver’s license
• Must be eligible for coverage under our company insurance policy
• Ability to do consistent physical activity – reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.
• Passion for learning the collision industry
• Be able to understand instructions – written and verbal
• Can prioritize competing tasks and adapt easily to a fast-paced environment
• Must be able to provide personable, friendly “World Class” customer service to internal and external customers
• Must be eligible to work in the U.S. with no restrictions

Nice To Haves

• Sales experience a plus

Responsibilities

• Properly greeting customers in person or on the phone
• Determine customer needs and immediately respond by providing guidance and assistance as required
• Assisting Collision Estimators by handling drop-offs, mapping/marking and photographing vehicles
• Arranging customer transportation
• Preparing paperwork
• Performing active customer deliveries
• Effectively communicating with customers, clients, teammates and vendors to ensure correct and efficient repairs
• Adhering to all Caliber’s Standard Operating Procedures, insurance partners and industry guidelines/standards

Benefits

• Immediately eligible for medical, dental and vision
• Industry Comparable Pay – Paid weekly and eligible for overtime
• Paid Vacation & Holidays – Can begin accruing day 1
• Career growth opportunities – we promote from within!
• A career for life: You’ll gain hands-on experience within a production shop

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees