Customer Service Consultant

Caliber Collision • Las Cruces, NM

387d

About The Position

The Customer Service Consultant at Caliber Collision is responsible for providing exceptional customer service throughout the repair process, both in-person and over the phone. This role involves administrative support for daily operations, ensuring customer needs are met efficiently and effectively while adhering to company guidelines.

Requirements

• High school diploma or GED.
• Must be at least 18 years of age.
• Valid driver's license and eligibility for coverage under company insurance policy.
• Strong oral and written communication skills.
• Sales orientation and strong organizational skills.
• Ability to multi-task and manage time effectively in a fast-paced environment.

Responsibilities

• Greet customers in person or on the phone and determine their needs.
• Handle walk-in customer pay estimates and adjusted claim estimates.
• Prepare estimates, capture repairs, pre-order parts, or schedule repairs as needed.
• Follow up on non-captured repairs.
• Communicate effectively with customers, clients, teammates, and vendors to ensure correct repairs.
• Assist Service Advisors with drop-offs, vehicle mapping, and customer transportation arrangements.
• Utilize computer programs related to customer service and repair management.

What This Job Offers

• Job Type: Full-time
• Industry: Repair and Maintenance
• Education Level: High school or GED