Customer Service/ Collector

Consumer Portfolio Services • Chesapeake, VA

124d

About The Position

We're seeking a Collector who's ready to dive into a fast-paced role focused on asset protection, delinquent account management, and relationship-building with our customers. As a key player on our team, you'll have the opportunity to connect with customers across phone, chat, email, and text messaging- providing them with clear, compassionate, and effective communication.

Requirements

• Strong written and verbal communication skills that create positive, productive customer experiences.
• Ability to set priorities, meet deadlines and remain focused on desired results.
• Resilience and determination to achieve results, even when faced with challenges.
• A team-oriented mindset that thrives in a high-energy environment.
• Has a strong work ethic, is dependable, and is always eager to learn.
• Basic math and computer skills, with the ability to type 30+ words per minute.
• Highschool diploma or equivalent experience.

Nice To Haves

• Bilingual in Spanish (a plus, with additional compensation!).

Responsibilities

• Protect and recover assets by handling collections on delinquent accounts.
• Prevent losses and control delinquent balances effectively.
• Maintain consistent, professional communication with customers through various channels (phone, chat, email, and text).
• Show initiative to continually learn, grow, and enhance your skills.
• Effectively prioritize and shift focus between tasks as needed, ensuring proper attention to each responsibility without compromising quality.

Benefits

• Work-Life Balance- Enjoy a consistent schedule with no split shifts and no Sundays.
• Supportive Culture- You're not just an employee, you are part of an environment that values every individual.
• Competitive Benefits- We offer a comprehensive package including 401(k), medical, dental, and vision insurance, life and disability insurance, and paid time off.
• Additionally, our employees enjoy a range of exclusive perks, incentives, and a competitive bonus structure designed to reward performance and dedication.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Securities, Commodity Contracts, and Other Financial Investments and Related Activities
• Education Level: High school or GED