Customer Service/Collections Representative

United Auto Credit Corporation • Fort Worth, TX

100d • $15 - $16

About The Position

As a Customer Service & Collections Representative at United Auto Credit, you will play a critical role by helping customers stay on track ensuring timely payment on their auto loan account. This position focuses on inbound and outbound calls to borrowers with early-stage delinquent auto loans, helping guide them to resolution in a professional manner. You will work in a fast-paced environment, utilizing an automatic dialing system (auto dialer) to efficiently contact customers and an internal operating system to track account information, record customer interactions, and monitor payment progress.

Requirements

• Strong negotiation, problem-solving, and probing skills applied professionally.
• Excellent telephone communication skills and the ability to spend extended periods on the phone.
• Detail-oriented with strong organizational abilities.
• Effective time management and the ability to prioritize and handle multiple tasks, including both inbound and outbound calls.
• Ability to meet goals and deadlines in a fast-paced, performance-driven environment.
• Self-motivated, dependable, and able to work independently.
• Familiarity with the auto finance industry is a plus.

Nice To Haves

• Bilingual in English and Spanish (Highly Preferred).

Responsibilities

• Manage assigned delinquent accounts while following UACC policies and all state/federal regulations, including the FDCPA.
• Make and receive early-stage delinquency collection calls using our auto dialer system.
• Communicate clearly and professionally with customers to provide guidance and solutions.
• Use available collection tools and payment options to help customers stay current and minimize credit losses.
• Reach out promptly to delinquent borrowers to detect and resolve issues early.
• Guide customers to use electronic payment tools to expedite account resolution.
• Prevent voluntary repossessions and other credit losses through negotiation and proper application of collection resources.
• Accurately document all customer interactions in the company’s operating system.
• Meet or exceed daily, weekly, and monthly metrics, including call volume, payments collected, and promises kept.
• Collaborate with supervisors to resolve complex cases.
• Take on additional tasks as assigned, contributing to team success.

Benefits

• $15–$16/hr, additional bilingual Spanish-English incentive.
• Performance bonuses averaging $500 plus paid out monthly.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 251-500 employees