Customer Service, Collections Coordinator

Global Lending Services • Greenville, SC

123d • $16 - $19

About The Position

GLS is actively seeking enthusiastic and driven individuals to become part of our expanding team as Collections Coordinator. As a Collections Coordinator, you will play a crucial role in resolving account delinquency by using proactive outreach and building positive relationships with customers. You will manage a portfolio of accounts, minimizing risk exposure by focusing on collections of automotive loans. Your responsibilities will include contacting customers to determine intent to pay and ability to resolve delinquency, maintaining good customer relations while collecting on delinquent balances, and negotiating solutions that are mutually beneficial to the client and company. You will also aid customers by offering solutions based on individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts. This position requires interaction with clients in accordance with state and company guidelines while working in a fast-paced environment. You will be expected to accurately and professionally document systems with details of current contacts and subsequent results, meet or exceed assigned business plan objectives, and foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management.

Requirements

• High school diploma or equivalent required
• Excellent interpersonal skills: friendly and tactful with the ability to influence others, effectively manage conflict, exercise sound judgment, effectively manage highly sensitive and confidential information, interact at all levels within the organization, build cross-functional partnerships across the business, demonstrate empathy, and ability to build and maintain positive relationships with customers
• Active listening skills with the ability to probe for additional details and ask targeted questions to gather information
• Strong verbal and written communication skills with the ability to effectively communicate with internal and external customers
• Team player that can adapt in a fast pace and changing environment
• Proficient computer skills with working knowledge of internet and standard business applications such as Microsoft Office; ability to quickly learn new computer applications as required
• Excellent organizational skills with high attention to detail and demonstrated ability to effectively set and manage multiple conflicting priorities
• Commitment to exemplifying the organizational core values and key competencies

Nice To Haves

• Dependable: More reliable than spontaneous
• People-Oriented: Enjoys interacting with people
• Detail-Oriented: Focus on the details of the work
• Achievement-Oriented: Enjoys taking on challenges, even if they might fail
• High Stress Tolerance: Thrives in a high-pressure environment

Responsibilities

• Manage a portfolio of accounts, minimizing risk exposure by focusing on collections of automotive loans
• Contact customers to determine intent to pay and ability to resolve delinquency
• Maintain good customer relations while collecting on delinquent balances and negotiating solutions that are mutually beneficial to the client and company
• Aid customers by offering solutions based on individual needs with the goal of negotiating immediate payments and/or promises to pay with specified payment dates and amounts
• Interact with clients in accordance with state and company guidelines while working in a fast-paced environment
• Accurately and professionally document systems with details of current contacts and subsequent results
• Meet or exceed assigned business plan objectives
• Maintain electronic records and files
• Foster a collaborative culture that facilitates the achievement of business plan objectives by working closely with other associates and members of management
• Perform additional assignments and special projects as required by the needs of the company or as directed by management

Benefits

• Competitive base pay and performance bonuses, dependent on role
• Medical, dental, vision, telemedicine, supplemental insurance benefits, long-term and short-term disability
• 401K with employer match and 100% immediate vesting
• Paid Time Off (PTO) and paid company holidays to help you balance work and personal life
• Paid Volunteer Time Off (VTO) Annually
• Tuition Reimbursement
• Parental Leave
• Business casual work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED