Customer Service/ Collection Agent CF - Healthcare 09.29.2025

The Cbe Group • Cedar Falls, IA

114d

About The Position

CBE Companies is looking to fill Customer Service/Collections Agent positions for our Contact Center in Cedar Falls, IA! As a Customer Service/Collections Agent, you will resolve accounts where monies are owed to our clients in a manner that is ethical, legal, professional, timely, and transparent. You will be required to navigate multiple systems during these phone calls while functioning efficiently on the computer. Training Class Starts Monday, September 29th, 2025.

Requirements

• High School Diploma or its equivalent
• Collection, customer service or telemarketing call center experience preferred
• Bilingual collectors are required to speak and write fluently in the Spanish and English languages
• Experience working in a team environment
• Background and drug screening required

Responsibilities

• Be devoted to Defining the Future of Debt Collections
• Be devoted to the Company's Core Values
• Accurately assess accounts to ensure appropriate actions are taken
• Effectively work accounts calling all available numbers
• Work to reach a resolution on accounts placed with our office
• Promote and suggest urgent resolution of account(s) with consumer or authorized representative
• Attempt to secure payments for current month (excluding states that prohibit)
• Maintain and track accounts that have committed to a resolution
• Follow up with consumers who have indicated an interest in resolution
• Adhere to call flow expectations of department
• Work to exceed minimum expectations of production and work efforts set by management
• Work and maintain individual worklists (Queues)
• Make all necessary updates in the collection system
• Accurately document accounts in a timely manner on the computer while speaking to the customer at the same time
• Maintain an up to date working knowledge of state and federal laws pertaining to debt collection
• Maintain an up to date working knowledge of company and departmental policies
• Maintain an accurate timecard, punching in/out when necessary

Benefits

• Competitive Pay
• Great Schedule

What This Job Offers

• Job Type: Full-time
• Industry: Administrative and Support Services
• Education Level: High school or GED