Customer Service Clerk

Lowell General Hospital • Lowell, MA

408d

About The Position

The Customer Service Clerk at Lowell General Hospital plays a vital role in ensuring excellent patient care by managing calls and dispatching services efficiently. This part-time position requires strong customer service skills and the ability to multitask in a fast-paced environment, contributing to the hospital's mission of prioritizing patient needs.

Requirements

• High school diploma or equivalent.
• One year of customer service or call center experience.
• Strong communication skills, both written and oral.
• Detail-oriented with good multitasking abilities.
• Computer skills necessary.

Responsibilities

• Answer calls in the Service Response Center courteously and expediently.
• Dispatch calls to the appropriate service or staff member.
• Assist with prioritizing daily assignments as directed by the department manager or director.
• File and organize charts accurately.
• Prepare daily reports and communicate any variances.
• Assist with follow-up on patient meals.
• Transfer calls to appropriate personnel and record messages as per guidelines.
• Understand the scope of all departments' services to respond effectively to requests.
• Perform other duties as assigned by department leadership.

Benefits

• Competitive salaries & benefits that start on day one!
• 403(b) retirement plan with company match
• Tuition reimbursement
• Free on-campus parking

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED