Customer Service Clerk

Staffworks • Oriskany, NY

9h • $17 • Onsite

About The Position

Client Select We are seeking a reliable and customer-focused Customer Service Clerk to serve as a key point of contact between the company and our customers. The ideal candidate will act as a liaison by providing accurate product and service information, answering inquiries, and resolving issues efficiently. This role requires strong communication skills, attention to detail, and a commitment to delivering excellent customer experience. This role is ideal for individuals who enjoy helping others, solving problems, and contributing to a positive customer experience.

Requirements

• Previous customer service, clerical, or administrative experience (preferred but not required)
• Strong verbal and written communication skills
• Excellent problem-solving and conflict-resolution abilities
• Ability to multitask, prioritize, and manage time effectively
• Attention to detail and accuracy in data entry and documentation
• Customer-oriented mindset with a focus on service excellence
• Ability to remain calm and professional in high-pressure situations
• Basic computer proficiency

Responsibilities

• Act as the primary liaison between customer accounts and the company
• Respond promptly and professionally to customer inquiries via phone, email, chat, or in person
• Provide detailed information about products, services, policies, and procedures
• Resolve customer complaints, concerns, or service issues with accuracy and efficiency
• Escalate complex or unresolved issues to appropriate departments when necessary
• Maintain accurate records of customer interactions, transactions, comments, and complaints
• Process orders, returns, exchanges, or account updates as required
• Follow up with customers to ensure resolution and satisfaction
• Maintain a positive, empathetic, and professional attitude toward customers at all times
• Adhere to company standards, service-level agreements (SLAs), and confidentiality requirements
• Identify recurring issues and suggest improvements to enhance customer satisfaction

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed