Customer Service Clerk
About The Position
The main purpose of this position is to provide vital records for birth, death, marriage and divorce verification certificates for customers agencies and other Stakeholders. This position includes general clerical work, data entry, record retrieval/filing, strong computer skills, working in Work Order Management System (WOMS). Other duties include processing applications in system, direct contact with in-person customers and agencies, recording money, applications, documentation in WOMS, determining eligibility and entitlement for vital records, and handling delivery of records to customers. This position provides support to customers, resolving their issues, answering questions and ensuring support to customer satisfaction. Additionally, this position maintains knowledge of vital record rules, COMAR laws and State regulations. This position provides both internal and external customer services that meets or exceeds the Customer Services standards set forth by the Department in line with the Governors Customer Service initiative.
Requirements
- Completion of the eighth grade.
- One year experience performing clerical duties in an office environment.
Nice To Haves
- Experience providing accurate and efficient customer service (internal and external) through strong attention to detail
- Experience with court findings and documentation
- Ability to retain information and produce work in a timely and accurate fashion
- Bilingual
Responsibilities
- Provide vital records for birth, death, marriage and divorce verification certificates
- General clerical work
- Data entry
- Record retrieval/filing
- Processing applications in system
- Direct contact with in-person customers and agencies
- Recording money, applications, documentation in WOMS
- Determining eligibility and entitlement for vital records
- Handling delivery of records to customers
- Provide support to customers, resolving their issues, answering questions
- Maintaining knowledge of vital record rules, COMAR laws and State regulations
- Provide both internal and external customer services
Benefits
- STATE OF MARYLAND BENEFITS
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
