Customer Service Clerk

Bon Secours Mercy Health • Lima, OH

361d

About The Position

At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. The Customer Service Representative in the Home Medical Equipment department is responsible for receiving verbal orders for home medical equipment and ensuring the delivery of the equipment to the patient's home. This role involves performing patient instruction and equipment/supplies setup for retail customers of all ages, while also directing other employees to complete daily activities. The representative must communicate clearly to patients and families in somewhat difficult or sensitive situations.

Requirements

• High School Diploma
• Knowledge of medical terminology, coding, and anatomy
• Experience working with Medicare and/or Medicaid
• Customer service experience

Nice To Haves

• Experience in a healthcare setting
• Familiarity with Epic scheduling system

Responsibilities

• Receives telephone orders for medical equipment and/or supplies from patients and healthcare professionals.
• Completes all necessary paperwork processes, data entry, and scheduling for accurate and timely delivery of medical equipment/supplies.
• Schedules patient appointments in Epic for the Respiratory Therapists.
• Maintains knowledge of products and services available to meet customer needs.
• Instructs on the appropriate use of medical equipment/supplies regarding use and safety for retail customers.
• Reviews and ensures completeness of all charts and delivery tickets before they are sent to billing staff.
• Provides customer service assistance to entities contracted with HME and consignment locations.
• Investigates and resolves customer and referral source complaints.
• Recognizes and reports incidents related to patient safety, staff safety, and patient property.

Benefits

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED