Customer Service Clerk, Restorative Clinic, Penn Dental Medicine

University of Pennsylvania

33d•$17 - $22•Onsite

About The Position

Customer Service Clerks with Penn Dental Medicine clinics are responsible for the dispensing, collection, and inventory of dental instruments, equipment, and consumable supplies utilized in the clinics for the treatment of patients, both real and simulated, as well as for the education of student doctors. Clerks identify all instruments and materials dispensed to pre-doctoral students, defects and send small equipment out for repairs, sterilize pre-doctoral student owned electrical handpieces, as well as small miscellaneous instruments. Clerks are tasked with creating exceptional experiences for our faculty and staff by providing a high level of customer service, helping Penn Dental Medicine "Shape the Future of Care".

Requirements

A high school diploma or GED and 1 - 2 years of experience or equivalent combination of education and customer experience is required.
Experience with Windows-based software required; dental software experience preferred.
Knowledge of dental terminology and dental procedures preferred.
Excellent customer service and oral and written communication skills required.
Candidate must be available to work a scheduled shift of 11:30AM – 8:30PM, Monday through Friday.
Ideal candidates will value and exhibit punctual attendance as well as take responsibility for all work activities; follow through on commitments; implement decisions that have been agreed upon; maintain confidentiality with sensitive information; accountability through acknowledgement and learn from mistakes.
Consistently exhibit professionalism, respect, optimism and energy; learns new skills and performs work in different ways.

Responsibilities

Accurately identify individual instruments.
Dispense & collect instruments, materials & small equipment cassettes, & materials dispensed in all pre-doctoral clinics.
Sterilize pre-doctoral student owned electrical handpieces, small burs, and miscellaneous instruments.
Disinfect and wrap small equipment.
Send equipment out for repair when needed.
Prepare for pre-doctoral license exams twice a year.
Set up & breakdown supplies, materials, and clinic before and after exams.
Work with other team members and close the clinic at the end of session.
Prepare and restock for the next day the clinic is open.
Cross-train and rotate throughout the other three clinics as needed based on business needs.
Regularly check oxygen levels on oxygen tanks and track/accurately account for crash cart materials.
Replace expired material in clinic crash carts.
Perform other duties as assigned.

Benefits

Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family’s health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
Retirement: Penn offers generous retirement plans to help you save for your future. Penn’s Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you’re newly hired, you won’t have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That’s why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University’s libraries and athletic facilities, or visit our arboretum and art galleries. There’s always something going on at Penn, whether it’s a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you’re right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.