Customer Service Clerk III
About The Position
Customer Service Clerk III for Production Control 1st shift Basic Position Duties Receive and confirm customer orders /Negotiate alternate ship dates and quantities when required / Enter manual orders as needed. Manage and maintain customers set up information in MRP system and shared documents for assigned areas. Monitor Back Order Report, help review stock levels and work with CS to reduce back orders and expedite costs. Review ship timing and freight methods/expense; collaborate with SVW and Third-Party WH. Assess stock levels and expedite orders with Management and add fees for special ship requests. Coordinate Replacement Parts/QA Recall with Customer & Internal QA/Shipping. Follow up on PPAP approvals with Customers and internal QA group to ship parts expeditiously; collaborate with SQA on quality issues to release parts for shipping. Set up Customer/SEWS Cross Reference Product List. Work with other members of Production Control, Manufacturing, Business Planning, Quality, Engineering, Maintenance, and Shipping Departments daily to meet all goals and targets for SEWS groups. Cross train in other Production Control associates areas in Customer Service to support during peak periods and absences. Help Customer Service with Invoicing, data entry (Holding, Expedite, debit, credits), keep up with logs and spreadsheets. Other duties as requested by Management Position Requirements Excel and PowerPoint knowledge. Required - High School Diploma or GED along with 5-7 years clerical experience. Preferred - Associates Degree with 3-5 Years experience in production control, material planning and/or warehouse operations. Customer Service Experience / References The above is not intended to be an all-inclusive job description but describes the general nature and level of work to be performed by the individual assigned to this position. The department manager may at times change or add to the above duties.
Requirements
- Excel and PowerPoint knowledge
- High School Diploma or GED
- 5-7 years clerical experience
Nice To Haves
- Associates Degree
- 3-5 Years experience in production control, material planning and/or warehouse operations
- Customer Service Experience
- References
Responsibilities
- Receive and confirm customer orders
- Negotiate alternate ship dates and quantities when required
- Enter manual orders as needed
- Manage and maintain customers set up information in MRP system and shared documents for assigned areas
- Monitor Back Order Report, help review stock levels and work with CS to reduce back orders and expedite costs
- Review ship timing and freight methods/expense
- Collaborate with SVW and Third-Party WH
- Assess stock levels and expedite orders with Management and add fees for special ship requests
- Coordinate Replacement Parts/QA Recall with Customer & Internal QA/Shipping
- Follow up on PPAP approvals with Customers and internal QA group to ship parts expeditiously
- Collaborate with SQA on quality issues to release parts for shipping
- Set up Customer/SEWS Cross Reference Product List
- Work with other members of Production Control, Manufacturing, Business Planning, Quality, Engineering, Maintenance, and Shipping Departments daily to meet all goals and targets for SEWS groups
- Cross train in other Production Control associates areas in Customer Service to support during peak periods and absences
- Help Customer Service with Invoicing, data entry (Holding, Expedite, debit, credits), keep up with logs and spreadsheets
- Other duties as requested by Management
Benefits
- Medical
- Dental
- Vision
- Disability
- Life
- 401(k) with match
- tuition benefits
- paid holidays
- vacation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
