Customer Service Clerk III
About The Position
Join Our Team as Customer Service Clerk III at the Assessor's Office! Are you passionate about helping others and delivering exceptional customer service? Do you enjoy a dynamic work environment that allows you to play a vital role in supporting the community? If so, we want you to apply for the Customer Service Clerk III position with the Kootenai County Assessor's Office! As the first point of contact for the Assessor's Office, you'll become the "face" of the department, ensuring a positive and professional experience for residents and professionals alike. Your expertise and dedication will directly contribute to our office's success in achieving important goals, projects, and objectives. This is your opportunity to make a meaningful impact while advancing your career in local government! Why You Should Apply: Competitive Salary: $20.60 to $21.54 per hour, based on qualifications and experience. Amazing Benefits: Enjoy an exceptional Benefits Package including health care for eligible employees and their dependents at our free medical clinic offering primary care, select medications, select lab services, and more. Generous Paid Time Off: Full time employees earn up to 8 hours of vacation per month increasing with years of service and a strong retirement plan through the Public Employees Retirement System of Idaho (PERSI). Career Growth: Opportunities for career advancement and public student loan forgiveness eligibility. About Kootenai County: Located in beautiful northern Idaho, Kootenai County offers an unmatched quality of life surrounded by scenic mountains and over 20 pristine lakes. If you enjoy outdoor activities like hiking, boating, and skiing, this is the perfect place to call home! With a low crime rate, a welcoming community, and the city of Coeur d'Alene offering a vibrant atmosphere, it's an ideal location for both work and play.
Requirements
- A high school diploma (or GED) and at least six months of related experience or training (no degree required).
- Excellent customer service skills and the ability to communicate effectively.
- The ability to maintain composure and professionalism in a high-pressure environment.
- A valid driver's license and a clean driving record (must be insurable).
Nice To Haves
- A good understanding of administrative and secretarial procedures, real estate, property ownership transfers, or title chains is a plus.
Responsibilities
- Providing exceptional front-counter customer service to the public and assisting with inquiries related to property assessments and valuations.
- Interpreting assessment records and appraisal notes to guide customers through property ownership and assessment procedures.
- Coordinating with Appraisers, Land Records, and Mapping staff to resolve complex inquiries.
- Handling a high-volume phone system, multitasking, and staying organized in a fast-paced, customer-focused environment.
Benefits
- health care for eligible employees and their dependents at our free medical clinic offering primary care, select medications, select lab services, and more.
- Full time employees earn up to 8 hours of vacation per month increasing with years of service
- strong retirement plan through the Public Employees Retirement System of Idaho (PERSI).
- Opportunities for career advancement and public student loan forgiveness eligibility.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
High school or GED
