Customer Service Clerk III

City Of Chesapeake • Chesapeake, VA

383d • $37,823 - $37,823

About The Position

The Customer Service Clerk III position at the City of Chesapeake involves performing complex clerical and technical tasks related to the preparation, assessment, processing, and filing of various tax-related documents. The role emphasizes providing excellent customer service through various communication channels and may require working at satellite offices as needed. This full-time position requires a high school diploma or GED and at least one year of relevant experience.

Requirements

• High school diploma or GED.
• Minimum of one year of related, full-time equivalent experience.
• Proficiency in Microsoft Word and Excel.
• Strong data entry and computer skills, including 10-key typing.

Nice To Haves

• Experience with software applications related to tax assessing and real estate tax relief programs.
• Knowledge of state and local laws governing taxation of personal property and businesses.
• Ability to effectively communicate in person, via email, and by telephone.

Responsibilities

• Prepare, assess, process, and file personal property taxes, state income taxes, real estate tax relief, DMV Select transactions, and business license taxes.
• Provide excellent customer service in response to inquiries via phone, email, and in person.
• Work at City satellite offices as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED