CUSTOMER SERVICE CLERK II - PUBLIC UTILITIES

City Of Gallatin • Gallatin, TN

391d • $40,893 - $40,893

About The Position

The Customer Service Clerk II position at the City of Gallatin involves performing clerical work related to customer service and maintaining fiscal records. The role is essential for assisting customers with service requests, processing orders, and managing financial data related to public utilities. The clerk will interact with customers, handle inquiries, and ensure accurate record-keeping and reporting.

Requirements

• High School Diploma or GED.
• One (1) year recent work experience with bookkeeping or general office work, preferably as a cashier or data entry clerk; some experience in dealing with the public and utilizing computerized systems preferred; or an equivalent combination of education, experience, and training.
• Must be bondable.
• Must have a valid driver's license.

Nice To Haves

• General knowledge of bookkeeping terminology, methods, procedures and equipment.
• General knowledge of standard office practices, techniques, procedures and equipment.
• General knowledge of utility billing policies and procedures.
• Ability to operate standard office machines, including cash register and multiple computer systems.
• Ability to follow a wide variety of established detailed work procedures.
• Ability to post accounts and to perform mathematical computations with speed and accuracy.
• Considerable knowledge of procedures relating to the processing of a wide variety of types of records.
• Ability to establish and maintain effective working relationships with the general public, staff and City officials.
• Ability to prepare and maintain accurate and concise records and reports.
• Ability to communicate effectively with other members of the staff, supervisor, and the public.

Responsibilities

• Assists customers with service requests; provides information; collects and accounts for fees.
• Processes meter and service orders, sets up and maintains computer records.
• Receives telephone calls from customers regarding new services, transferring accounts, discontinuing service, change of address, bank drafts, cut on, cut off and billing problems.
• Takes applications for new services, collects appropriate fees, assigns account numbers, sets up meter cards, and prepares meter orders.
• Receives customer inquiries, searches out information, answers customer questions.
• Prepares applications for utility accounts.
• Prepares all monthly reports for customer deposits.
• Posts and balances bad debt payments and prepares financial reports.
• Gathers, assembles, tabulates, checks, and files financial data.
• Posts, checks, balances, updates utility accounts on the computer.
• Checks invoices, maintains varied financial and statistical records and compiles reports.
• Accounts for checks and cash received daily and balances against receipts.
• Files various fiscal transaction documents.
• Searches documents for posting errors.
• Prepares monthly reports for customer taps and service charges.
• Posts bank drafts and prepares for bank.
• Prepares reports for insufficient checks on customer accounts.
• Types service orders, requisitions, and correspondence.
• Maintains regular and predictable attendance.
• Works cooperatively with others.
• Performs other duties as assigned.

Benefits

• Health insurance
• Dental insurance
• 401(k)
• Paid time off
• Vision insurance
• 401(k) matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: High school or GED