Customer Service Clerk - Cosentino's Price Chopper #249, 22210 W. 66th St., Shawnee

Cosentino's Food Stores-posted 3 months ago
Shawnee, KS
1,001-5,000 employees
Food Services and Drinking Places
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The Customer Service Clerk is responsible for assisting customers in their shopping experience by providing the most efficient and courteous customer service possible. This position formally reports to the Office Manager and is classified as a non-exempt position.

  • Know and implement the Casentino Customer Service Standards.
  • Ensure team members have information they need to effectively perform in their roles.
  • Be knowledgeable about the products in the department and the store to accurately and courteously answer customer questions.
  • Able to operate, clean and maintain all equipment safely and competently.
  • Meet or exceed productivity standards to produce desired team and individual results.
  • Ensure the front end is always clean and displays a professional overall appearance for customers.
  • Efficiently and courteously handle all returns, exchanges and price adjustments.
  • Able to monitor front end activity and recognize when adjustments should be made to accommodate customer needs.
  • Quickly and courteously intervene when a cashier requests assistance with a customer transaction.
  • Act in a cashier role as needed to ensure a friendly, convenient customer experience.
  • Resolve customer complaints in a professional manner and recognize when it is appropriate to involve a member of the store management team.
  • Know, comply with, and encourage other team members to comply with all health regulations, sanitation guidelines and safety procedures.
  • Know and comply with all governmental regulations regarding weights and measures, alcohol and tobacco sales, and government food assistance programs.
  • Demonstrate strong verbal and interpersonal skills necessary for positive customer and peer interactions.
  • Demonstrate basic math and reading skills required for the position.
  • A liquor license must be obtained prior to the first day of work (if applicable).
  • Completion of ongoing training and development as listed on the Cosentino's Learning Plan.
  • A high school diploma or equivalent is preferred.
  • Know and promote ads and specials to increase store sales and profits.
  • Navigate easily within the Kronos system to submit reports and information in a timely manner.
  • Support the company by completing additional tasks identified by management.
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