Customer Service-Central Support/Pre-Qualification, Medical

Norco • Meridian, ID

412d

About The Position

The Medical Customer Service-Central Support Pre-Qualification position at Norco, Inc. involves providing exceptional customer service to patients regarding their new prescriptions. The role focuses on maintaining patient profiles, ensuring accurate communication with patients and referral sources, and managing inbound and outbound calls effectively. The position requires a friendly demeanor and the ability to educate patients on medical products and services while meeting performance targets.

Requirements

• Strong phone and verbal communication skills along with active listening skills
• Ability to multi-task, set priorities, and manage time effectively
• Good typing and 10-key skills
• Ability to sit for extended periods of time
• Ability to accurately enter data into computers and acquire a working knowledge of any software applications necessary to the position
• Medical background, including Respiratory Therapy and/or Nursing experience, is a plus

Responsibilities

• Communicate with customers in a professional and enthusiastic way
• Manage a large amount of inbound and outbound calls in a timely manner
• Follow call 'scripts' when handling different topics
• Identify customers' needs, clarify information, research every issue and provide solutions
• Keep records of customer conversations in Norco's electronic system in a comprehensible way
• Meet personal qualitative and quantitative targets
• Educate patients/clients on medical products and services
• Route patient information to appropriate personnel/departments as necessary to order, deliver, and bill medical products and services
• Process customer orders and accurately input orders into computer systems
• Arrange necessary referral to community agencies or for those traveling, to assist in continuity of care
• Perform other tasks as assigned or necessary

What This Job Offers

• Job Type: Full-time
• Industry: Wholesale Trade Agents and Brokers
• Education Level: No Education Listed