About the position
Come Work with Us! Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees' potential and strive to create opportunity and security for every member of the team. We're passionate about our work, we believe there is always a better way, and we're in this for the long haul. Ready to build a career? It's time to look at Taylor. Your Opportunity: Taylor Corporate Identity & Branding, formerly known as Corporate Graphics International, is looking for a new Customer Service Center Representative to join their team in North Mankato, MN! In this position, you will play an important part in ensuring our customers are taken care of and the company is well represented!
Responsibilities
- Provide a best-in-class customer experience and represent our company in a professional manner
- Respond to customer inquiries through incoming calls, emails, and live chat
- Put forth ideas to develop new best practices to maximize the customer experience
- Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers
- Build long-lasting customer relationships
- Research and resolve concerns to ensure customer retention and satisfaction
- Navigate a variety of computer programs and websites
Requirements
- High School diploma or equivalent (GED)
- 1+ years of customer-related experience
- Strong verbal and written communication skills
- Strong interpersonal, problem-solving, follow-up, and organizational skills
- Strong computer proficiency
Benefits
- Comprehensive benefit package including several health plans to choose from
- Dental insurance
- Vision insurance
- Wellness programs
- Life and disability coverage
- Flexible spending accounts
- Health savings accounts
- 401(k) plan with company match
- Paid time off (PTO)
- 64 hours of annual holiday pay
