Customer Service Center Rep

Marquette Bank • Oak Forest, IL

1d • $18 - $19

About The Position

As a Customer Service Representative with Marquette Bank, you will be one of our customers’ most valuable resources. You will answer questions, address customer problems, and identify opportunities to cross-sell additional services. You will open new retail accounts, take consumer and small business loan applications, and applications for insurance and investments. You will have extensive contact with customers and potential customers requiring tact and judgment to handle sensitive issues as well as sales opportunities.

Requirements

• High school graduate or equivalent
• Excellent telephone skills are required.
• Strong interpersonal skills including good oral communication, effective listening skills and quality customer service skills
• Ability to use a personal computer and computer data system.
• Remain current in system knowledge, product knowledge, bank promotions, and system operations

Nice To Haves

• Previous sales or personal banking experience preferred.
• Fluent in Spanish and English preferred

Responsibilities

• Handle customer complaints and inquiries regarding Marquette Bank deposit accounts.
• Answer questions regarding service charges, overdrafts, statements, return items, balance inquiry, direct deposit, holds, phone transfer, funds availability, funds verification, interest payment information, lost/stolen checkbooks, ATM cards and Debit cards, and other miscellaneous customer questions.
• Handle mortgage and consumer loan related questions and concerns, including: auto debit inquiry, escrow information, payoff quotes, late charges, making a loan payment, payment information, and year-end notices.
• Open new retail deposit accounts.
• Complete information for consumer and small business loan applications, and applications for insurance and investment services.
• Recognize opportunities for cross-selling additional services and complete applications.
• Recognize trends in customer issues.
• Handle customer inquiries from on-line banking.
• Assist customers with retail delivery questions, including ATM locations, telephone banking, and internet banking.
• Remain current in product knowledge, bank promotions, and system operations.
• Actively comply with all applicable laws and regulations to include the Bank Secrecy Act, the Community Reinvestment Act, and all other deposit, lending, or non-deposit service regulations; adhering to the Bank’s internal policies, procedures, and risk management responsibilities contained in the Employee Handbook, the Employee Code of Conduct, and other applicable policies.
• Assume other related duties as required.

Benefits

• expansive benefits package
• growth opportunities
• gym subsidy
• tuition reimbursement
• community involvement opportunities
• health insurance
• term life and disability insurance
• generous time off
• two retirement plans: 401(k) Salary Savings Plan and Employee Stock Ownership Plan (ESOP)
• FREE FunRewards checking account

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED