Part-Time Customer Service Center Digital Support Assistant

Professional Career•Chicago, IL

2d•$18 - $22•Onsite

About The Position

Reporting to the Manager of the Customer Service Center, the CSC Digital Support Assistant serves the needs of constituents by caring for digital requests in a timely manner and providing administrative support to the Customer Service team. Essential Functions Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Communicate with external constituents (primarily donors) and internal staff of various collaborative departments including Stewardship and Development, Donor Resource Management, Marketing and Strategic Communications, Moody Radio, Mail Center, and ITS. Respond to and investigate or advance constituent questions/requests within a 24-hour workday period following the receipt of emails, web form communications, and support tickets. Assist with operations for Share and other on-air campaigns. Perform other duties as assigned.

Requirements

Excellent interpersonal and written communication skills.
Proficient in Microsoft Office.
Ability to work independently, take initiative.
Strong attention to detail, enjoys looking up and analyzing information
Authorized to work in the US legally without sponsorship

Nice To Haves

Knowledge of campus wide information system software applications (such as Campus Solutions, Donorflow, Help Desk Plus, Recurring Engine, Sales Force, etc.) utilized in the work unit is desirable.

Responsibilities

Communicate with external constituents (primarily donors) and internal staff of various collaborative departments including Stewardship and Development, Donor Resource Management, Marketing and Strategic Communications, Moody Radio, Mail Center, and ITS.
Respond to and investigate or advance constituent questions/requests within a 24-hour workday period following the receipt of emails, web form communications, and support tickets.
Assist with operations for Share and other on-air campaigns.
Perform other duties as assigned.