Customer Service/Cashier – Palmetto Showroom

El Dorado Furniture•Miami Gardens, FL

3d•Onsite

About The Position

We are seeking a friendly, detail-oriented Customer Care Associate to deliver Five Star Service to our customers. This role supports reception, cashier operations, and customer service, ensuring every customer receives professional, accurate, and timely assistance.

Requirements

Excellent communication and listening skills.
Strong phone etiquette; able to handle upset customers calmly and professionally.
Problem-solving mindset with the ability to prioritize and multitask.
Detail-oriented, organized, and reliable.
Comfortable working independently in a fast-paced retail environment.
Strong computer skills required.
High school diploma or GED required.

Nice To Haves

Previous cashier or customer service experience preferred.

Responsibilities

Greet customers with a welcoming, professional attitude.
Answer and route incoming calls using company phone guidelines.
Maintain and monitor the sales “Up List” and customer traffic.
Keep the reception area clean, organized, and guest-ready.
Verify product pickups and assist with returns according to policy.
Process payments accurately and follow all cash-handling procedures.
Convert reservations into sales orders and verify all finance documentation.
Identify potential fraud or irregularities and report immediately.
Complete daily logs, register counts, and deposits.
Respond to calls and emails professionally within required timeframes.
Assist customers with delivery confirmations, protection plan follow-ups, exchanges, returns, and service requests.
Document all customer interactions accurately in the system.
Submit and track vendor claims, service requests, and part orders.
Ensure timely follow-up on all open customer service cases.