Customer Service/Call Center

Rde Logistics • Palo Alto, CA

381d • $49,920 - $54,080

About The Position

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service and support to our clients through various communication channels. This role requires effective communication skills, a customer-oriented mindset, and the ability to handle inquiries efficiently. Bilingual or multilingual candidates are highly encouraged to apply, as they will enhance our ability to serve a diverse clientele.

Requirements

• Experience working in a customer service-oriented environment, preferably in a university or medical center setting.
• Polished telephone etiquette and manner, with the ability to communicate clearly and effectively in English; strong reading, writing, and spelling skills.
• Ability to interface effectively with high-level professionals, managers, supervisors, and other clients.
• Ability to operate all telecommunications equipment, with demonstrated computerized keyboard skills (corrected typing rate of 40-50 words per minute).

Nice To Haves

• Bilingual or multilingual skills are highly encouraged.
• Experience handling high volumes of calls.

Responsibilities

• Provide directory listings and information; connect callers to the appropriate department.
• Quote long-distance calling rates; clarify system dialing capabilities; provide general assistance in using telephone and paging systems.
• Utilize call center and collaboration applications and systems to ensure first call resolutions.
• Carry out various administrative tasks, including maintaining information and paging directory databases, creating internal reports, reference material and archives, performing system diagnostics, test routines or system searches, and processing internal forms.
• Participate in process and performance improvement efforts, including mentoring co-workers, assisting with training, and suggesting improvements to processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: No Education Listed