Customer Service / Call Center Representative

Darcars Automotive Group-posted 3 months ago

Full-time • Entry Level

Rockville, MD

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DARCARS Automotive Group is now hiring an Customer Service / Call Center Representative. We're looking for Call Center Agents to be the vital link between our service department and our valued customers! Embark on an opportunity that leads to career growth!

Answer high volume of incoming service calls promptly and professionally
Schedule service appointments efficiently based on customer needs
Outbound Service appointment confirmations, reminders and campaign calls
Provide accurate information about services, pricing, wait times, and warranties
Assist customers with inquiries and ensure seamless service experience
Always maintain a friendly and professional demeanor

Excellent phone etiquette, and communication skills
A positive, patient, and active listener
Experience in a call center or customer service role (automotive experience is a plus!)
Ability to multitask and stay organized in a fast-paced environment
Basic computer skills

Comprehensive Benefits Plan including 401k
Employee discounts on vehicle purchases, parts and service repairs
A dynamic and supportive team and training environment
Opportunities for career growth within the company

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