Customer Service Call Center Operator (Per Diem)

Hartford HealthCare • Bridgeport, CT

75d

About The Position

Reporting to the Manager of Customer Service Call Center, the Customer Service Call Center Operator works to provide quality customer service to the organization's telecommunication system users by routing calls, assisting with announcements and drills, and providing patient information following policies and procedures in place to protect privacy. This position updates and maintains schedules and logbooks for doctors, clinical staff, and information tracking and ensures information is current and correct. This position also assists with language access requests for interpreters.

Requirements

• HS Diploma required
• Customer service experience required

Nice To Haves

• Some College preferred
• Some technical experience with pagers preferred
• Multiple phone line and healthcare experience preferred

Responsibilities

• Address the telephone needs of staff, physicians, and community population by managing all calls in a timely and customer-friendly manner.
• Answer and route all incoming calls to the correct location. Use paging systems as needed.
• Assist with drills and announcements as requested by administration.
• Provide patient information utilizing the Epic system, following policies and procedures.
• Assist with language access requests for interpreters.
• Maintain and use knowledge of all code and emergency call procedures. Contact and communicate with emergency staff in a timely manner for all code and emergency calls.
• Maintain monthly logbooks with accurate information.
• Maintain on-call schedules, and ensure all daily schedule sheet information is correct.
• Assist with programming paging units correctly. Repairing and replace pagers as needed.
• Ensure staff are receiving pages as necessary. Provide weekly test to ensure accuracy for code pagers.

Benefits

• Competitive benefits program designed to ensure work/life balance

What This Job Offers

• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: High school or GED