Customer Service Business Analyst
About The Position
Swatch Group is the world's number one manufacturer of finished watches. With its 16 watch brands, the Group is present in all price segments, and is also active in the manufacture and sale of jewelry, watch movements and components. Swatch Group unites, among other companies, the following watch brands under its roof: Breguet, Harry Winston, Blancpain, Glashütte Original, Jaquet Droz, Omega, Longines, Rado, Union Glashütte, Tissot, Balmain, Certina, Mido, Hamilton, Swatch and Flik Flak. The Group has a strong distribution and multi-brand retail net with two sophisticated boutiques under the name of Tourbillon and Hour Passion. Swatch Group is also an important player in advanced nanomechanical, nanoelectronic and Bluetooth technologies essential to watchmaking and other industries. The Swatch Group U.S. is looking for a Business Analyst for our Customer Service division. This position is on-site and located in Secaucus, New Jersey.
Requirements
- Ability to work independently
- Strong time management and organization
- Exceptional analytical and report generation skills
- Excellent oral and written communication
- Strong understanding of a Customer Service operation
- Advanced computer skills (Excel, Access, Visio, PowerPoint)
Nice To Haves
- Experience with SAP, SQL desirable
Responsibilities
- Develop and generate strategic metrics concerning various aspects of the Customer Service operation
- Provide reports to Swatch Group HQ and PC's as required
- Create and maintain library of Standard Operating Procedures
- Work with task owners to ensure accuracy of documents
- Suggest and develop periodic changes to existing procedures
- Work with department managers to regularly monitor team performance
- Lead projects of varying size and scope
- Participate in the development of training modules and their delivery
- Develop feedback system to improve training materials
Benefits
- Excellent medical, dental and vision insurance (eligible 1st of the month following 30 days, generous employer contribution)
- Immediate participation in the 401(k) and 100% vested employer match after one year of employment
- 18 PTO days per year, 23 PTO after 5 years
- 7 days per year of extended paid time off for medical, parental and military leave
- Holiday pay
- Company paid life insurance and Long Term Disability
- Voluntary Flexible Spending Account, Short Term Disability, Accident/Hospital Indemnity insurance
- Employee product discount
- Internal transfer and growth potential
- $500 Employee Referral Bonus program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Merchant Wholesalers, Durable Goods
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
