Customer Service Benefit Advocate

UnitedHealth Group • Greensboro, NC

249d • $16 - $33 • Remote

About The Position

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and equitable. Ready to make a difference? Join us to start Caring. Connecting. Growing together. Turn on the news on any night of the week and you're likely to hear about the changes that are sweeping through our healthcare system. It's dramatic. It's positive. And it's being led by companies like UnitedHealth Group. Now, you can take advantage of some of the best training and tools in the world to help serve our existing new customers. You'll take as many as 50-70 calls per day from customers who have questions about their health benefits. As they advocate, you'll use your personality and our tools to help them through the health care benefits available to them, including helping them enroll in a new plan. This is no small opportunity. Partners with Payor Relations to identify payor issues and trends system-wide. Provides ongoing support and developmental guidance by analyzing performance metrics, providing performance feedback, and conducting training and other educational opportunities. This position is full-time (40 hours / week), Monday - Friday. Employees are required to work the shift schedule of 11:30 EST- 8:00 pm EST. It may be necessary, given business need, to work occasionally overtime or weekends. Occasionally you may need to report to the office as needed. Our office is located at 3803 North Elm Street, Greensboro, NC, 27455. We offer 18 weeks of training. The hours of training will be 8:30-5:00 pm EST from Monday - Friday. Training will be conducted virtually from your home. If you are located in Greensboro, NC, you will have the flexibility to work remotely* as you take on some tough challenges.

Requirements

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 6+ months of customer service experience
• Experience with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Ability to work any shift between the hours of 11:30 AM - 8:00 PM EST from Monday - Friday including the flexibility to work occasional overtime and weekends based on business need

Nice To Haves

• Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design)
• Social work, behavioral health, disease prevention, health promotion, and behavior change (working with vulnerable populations)

Responsibilities

• Respond to and resolve, on the first call, customer service inquiries and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
• Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics to select the best benefit plan options, maximize the value of their health plan benefits and choose a quality care provider
• Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
• Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
• Research complex issues pertaining to the caller's health, status, and potential plan options

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Education Level: High school or GED