Customer Service Banking Specialist

Teleperformance • Columbia, SC

416d

About The Position

The Customer Service Banking Specialist at Teleperformance USA is responsible for addressing customer inquiries and concerns through various communication channels. This role emphasizes innovative problem-solving and effective communication to enhance customer satisfaction. The position is based on-site in Columbia, South Carolina, and offers opportunities for personal and professional growth within a supportive and dynamic environment.

Requirements

• High School Diploma or equivalent
• Proven call center experience
• Typing speed of 25 WPM
• Proficient in PC operation and navigation
• Entry-level network troubleshooting skills
• Ability to set up home Wi-Fi network
• Ability to set up and configure a router or switch
• Core proficiency with a laptop or desktop computer
• Excellent oral and written communication skills
• Ability to work independently
• Ability to work in a constantly changing and fast-paced environment
• Strong listening skills

Nice To Haves

• IT/Network certifications/degrees preferred
• 18 years of age or older

Responsibilities

• Connect with customers via phone/email/chat/social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 10,001+ employees