Customer Service Banking Specialist - On Site

Teleperformance • Columbia, SC

387d

About The Position

The Customer Service Banking Specialist role at Teleperformance involves providing exceptional customer service by addressing inquiries and resolving issues through various communication channels. This position is designed for individuals who thrive in a dynamic environment and are eager to contribute to a collaborative team. The role emphasizes innovation in customer interactions and offers opportunities for personal and professional growth within the company.

Requirements

• High School Diploma or equivalent.
• IT/Network certifications/degrees preferred.
• 18 years of age or older.
• Proven call center experience.
• Typing speed of 25 WPM.
• Proficient in PC operation and navigation.
• Entry-level network troubleshooting skills.
• Ability to set up home Wi-Fi network.
• Ability to set up and configure a router or switch.
• Core proficiency with a laptop or desktop computer.
• Excellent oral and written communication skills.
• Ability to work independently.
• Ability to stay composed and objective in a fast-paced environment.
• Strong listening skills.

Responsibilities

• Connect with customers via phone/email/chat/social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED
• Number of Employees: 10,001+ employees