IAD Customer Service Baggage Drop Agent

ABM US • Vale, OR

3d • Onsite

About The Position

The Customer Service - Baggage Drop Agent also known as Vendor Behind Counter (VBC) assists airline passengers by verifying government-issued identification, issuing passenger baggage tags, and moving such baggage to the client conveyor belt system.

Requirements

• Must be 18 years of age or older
• No high school diploma, GED, or college degree required
• Ability to communicate effectively in the English language.
• Ability to read and interpret documents such as government-issued identification items, safety rules, operating and procedure manuals, and employee handbooks.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal
• Ability to apply common sense understanding in order to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Employees must comply with the Company’s uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times.
• Employees must comply with all guidelines and policies set forth in ABM Aviation’s Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy
• Must be willing to work on assigned schedule, which includes weekends.
• Must meet all requirements to receive required airport SIDA badge, and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.
• MUST have the following three documents with yo for the SIDA Badge Application CBP purposes in case we move you forward for the next steps: SSN Identification with Current Address (Choose one) State ID Driver's License Citizenship Verification (Choose one) US Citizens: US Passport or US Birth Certificate/Naturalization Foreign Nationals: Green Card or Employment Authorization Document (EAD) EAD Categories ineligible for SIDA security clearance: A10, A11, C08, C10 (see recruiter for more information)

Nice To Haves

• One (1) year of customer service or similar work experience preferred
• Previous airport, baggage handling, warehouse, or porter experience preferred.

Responsibilities

• Meet and greet airline customers in a positive and friendly manner.
• Move stanchions for optimal line queue management.
• Verify government-issued photo identification and /or authorization to ensure only authorized access to the concourse.
• Issue customer baggage tags and place such tags on checked baggage.
• Move tagged baggage to the client conveyor belt system.
• Comply with all safety, security, compliance, and quality standards and employees must also adhere to all hazardous materials handling requirements.
• Maintain a clean and safe work area at all times.
• Miscellaneous duties as assigned.

Benefits

• ABM offers a comprehensive benefits package.
• For information about ABM’s benefits, visit ABM Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed