Customer Service Associate

Avalon Bay • Virginia Beach, VA

172d • Remote

About The Position

The Customer Service Representative is responsible for all day-to-day tasks related to customer account administration within AvalonBay's inbound call center. This includes, but is not limited to, detailed account research, payment processing, requesting charge credits and debits, and basic assistance with company websites. Associates are also responsible for resolving customer inquiries and issues. This position will be located out of our Virginia Beach, VA office. This is not a fully remote position. Work schedule is typically four weekdays from 8:30am to 5:45pm EST and Saturdays from 12:00pm to 5:00pm EST.

Requirements

• 1-3 years of customer service experience providing above average service required.
• Strong English verbal and written communication required.
• Math skills required. Must be able to add, subtract, multiply and divide.
• Strong organizational skills required. Ability to multitask.
• Experience with data entry and excel required. Must be able to navigate between several systems simultaneously.
• A high school diploma or equivalency (GED)

Nice To Haves

• Previous remote work experience preferred.
• Call center experience preferred.

Responsibilities

• Professionally service Frontline and Payment calls while providing stellar customer service and a positive experience for the resident.
• Actively participate in coaching, training, and personal development while visible on camera while working from home.
• Maintain shift schedule requirements to ensure phone queue is supported per the associate's schedule. Attendance and punctuality to the shift schedule is critical.

Benefits

• Comprehensive benefits - health, dental and vision
• 401(k) with company match
• Paid vacation and holidays
• Tuition reimbursement
• Employee stock purchase plan
• 20% discount on apartment homes

What This Job Offers

• Career Level: Entry Level
• Industry: Real Estate
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees