Customer Service Associate

Kocolene • Washington, IN

230d

About The Position

The Customer Service Associate (CSA) is responsible for receiving cash from customers or team members in payment for goods or services. This role includes a variety of essential duties aimed at ensuring cleanliness, safety, and operational efficiency in both inside and outside areas of the facility. The CSA must adhere to company policies and procedures, handle cash transactions accurately, and maintain a positive customer experience.

Requirements

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or team members.
• Ability to calculate figures and amounts such as discounts, proportions, and percentages.
• Ability to count and verify change funds and cigarette inventory.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
• Ability to deal with problems involving a few concrete variables in standardized situations.

Responsibilities

• Inspect all outside areas including the building, storage buildings, restrooms, dumpster area, lawn, driveway, approaches, fixtures, and lighting for cleanliness, accessibility, operability, and safety.
• Inspect all inside areas including the office, counter, sales floor, coolers, equipment, merchandise, back room, and restrooms for cleanliness, accessibility, operability, and safety.
• Read, understand, and adhere to all guidelines in the Kocolene policy manual and training manual.
• Make change and issue receipts or tickets to customers.
• Record amounts received and prepare reports of transactions.
• Work another team member's shift if they fail to come to work or until a replacement is found.
• Read and record totals shown on cash register tape and verify against cash on hand.
• Quote prices and describe features of items for which money is received.
• Give cash refunds or issue credit to customers for returned merchandise.
• Clock in and out for work and breaks as required.
• Prepare new register drawer with the proper change fund.
• Understand money handling procedures outlined in the training manual.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Gasoline Stations and Fuel Dealers
• Number of Employees: 501-1,000 employees