Customer Service Associate

Matt's Building Materials • Pharr, TX

407d

About The Position

The Customer Service Associate at Matt's Building Materials Inc. is responsible for providing exceptional customer service and support to clients. This role involves handling various customer inquiries through multiple channels, ensuring accurate information is relayed, and maintaining customer satisfaction through effective communication and problem-solving skills.

Requirements

• Strong communication skills, both verbal and written.
• Ability to handle multiple inquiries and tasks simultaneously.
• Proficiency in using CRM systems and other customer service tools.
• Problem-solving skills to address customer issues effectively.
• Attention to detail to ensure accurate information is provided.

Nice To Haves

• Experience in a customer service role, preferably in a retail or building materials environment.
• Familiarity with building materials and related products.

Responsibilities

• Attending training sessions to grow knowledge of products and to develop customer service skills.
• Resolving phone, walk-in, mail, fax, and email customer inquiries.
• Processing and logging incoming calls into the CRM system.
• Identifying customer needs.
• Forwarding and escalating inquiries to relevant individuals and departments.
• Contacting customers to give them accurate feedback on the progress of their inquiries.
• Providing outstanding customer service.
• Updating customer information as required.
• Maintaining confidentiality of information.
• Performing other duties as the need arises.

Benefits

• Competitive salary
• Opportunities for professional development
• Employee discounts on products

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Building Material and Garden Equipment and Supplies Dealers
• Education Level: No Education Listed