Customer Service Associate

Mine Safety Appliances Inc, (MSA) • Cranberry Twp, PA

369d • $19 - $20 • Hybrid

About The Position

MSA Safety is seeking a passionate and motivated individual to join our team as a Customer Service Associate. This role is based in Cranberry Township, PA, and offers a hybrid work opportunity after a training period. The position involves fulfilling order entry transactions, supporting customers, and ensuring a positive customer experience. The working hours are Monday through Friday, with a pay range of $19.00 to $20.00 per hour.

Requirements

• Strong verbal and written communication skills.
• Proficient in active listening to fully understand our customers' needs.
• Excellent computer skills, including Microsoft Office.
• Expertise in handling multiple tasks in high-volume, fast-paced work environment.
• Proven ability to approach any change or new situation with a positive attitude.
• Demonstrated ability to prioritize tasks to complete them in a timely and accurate manner, with supervision as needed.

Nice To Haves

• Experience with Office 365, Salesforce, SAP, Esker.
• Experience in order management systems.

Responsibilities

• Fulfill order entry transactions following departmental processes.
• Answer inbound and initiate outbound customer calls.
• Build knowledge of all major product groups to properly support customer contacts.
• Resolve customer issues and inquiries efficiently and effectively.
• Process credit requests, resolve mis-shipments and provide proof of deliveries.
• Provide customer support while expertly navigating between multiple computer sessions.
• Resolve or investigate adequately before appropriately escalating calls to the next level.

What This Job Offers

• Career Level: Entry Level
• Industry: Administration of Economic Programs
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees