Customer Service Associate

Bingltd • High Point, NC

30d

About The Position

Customer Service Associate

Responsibilities include but are not limited to:
Process large bulk container orders including shipping paperwork and details
Deliver exceptional customer service and sales support via phone, email, online chat, & social media
Receive and answer customer inquiries and concerns, including requests for product information, order tracking, issue resolution, and general information
Resolve post-order issues such as returns, replacements, delivery status and back orders
Partner with operations daily
Proactively provide solutions

Requirements

• Must have 1-3 years of experience in the furniture industry
• Have excellent listening and communication skills
• Have the ability to clearly speak and be understood on the phone
• Demonstrate the ability to multi-task skills to enter accurate data and type while speaking with customers
• Remain calm and able to work under pressure when busy and help other team members
• Self-manage daily tasks and workload
• Show a high level of personal organizational skills
• Creative aptitude and vision to recognize, understand and respond to the needs of customers
• Establish, develop and maintain positive business and customer relationships
• Experience in Microsoft Word and Excel
• Working knowledge of website navigation

Nice To Haves

• 3+ years in customer service with furniture and Operations is a plus
• Container Customer Service and/or Logistics experience is a plus
• Furniture or Furniture parts experience is a plus

Responsibilities

• Process large bulk container orders including shipping paperwork and details
• Deliver exceptional customer service and sales support via phone, email, online chat, & social media
• Receive and answer customer inquiries and concerns, including requests for product information, order tracking, issue resolution, and general information
• Resolve post-order issues such as returns, replacements, delivery status and back orders
• Partner with operations daily
• Proactively provide solutions
• Coordinate sales effort with team members and other departments as needed
• Prioritize inquiries based on level of urgency, identifying matters that require an immediate response
• Other job duties as assigned by management

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed