Customer Service, Associate

Shift4 • Center Valley, PA

11h • Onsite

About The Position

Shift4 (NYSE: FOUR) is a leader in commerce-enabling technology, simplifying complex payments ecosystems globally and powering billions of transactions annually for hundreds of thousands of businesses across various industries. The company is expanding globally and is hiring Customer Service, Associates to work with customers. This is an onsite opportunity located at Shift4's headquarters in Center Valley, PA, with operations from Monday to Friday. The Customer Service, Associate provides front-line support to merchants through multiple channels, addressing inquiries related to payments, POS systems, hardware, software, and accounts. The role demands technical curiosity, strong problem-solving abilities, and the capacity to manage multiple tasks while maintaining clear and professional communication.

Requirements

• Stellar verbal and written communication skills.
• Strong technical curiosity and ability to navigate applications and systems.
• Problem-solving skills with the ability to explain technical concepts clearly.
• Experience in customer service or technical support.
• Ability to multitask and stay organized in a fast-paced environment.

Nice To Haves

• Experience in customer service or technical support (POS, call center, SaaS, or FinTech preferred).
• Familiarity with payment processing or restaurant/hospitality technology.

Responsibilities

• Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts.
• Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms.
• Diagnose technical issues and escalate complex cases to higher-tier teams when necessary.
• Use internal systems, knowledge bases, and tools to provide fast and accurate support.
• Educate users on self-service features and digital support tools.
• Document cases and follow up to ensure full resolution.
• Manage multiple communication channels (phone, email, chat, ticketing) efficiently.
• Maintain awareness of payment gateways, POS systems, APIs, backend dashboards, CRM & ticketing platforms, and related tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed