Customer Service Associate

The Millennium Group • Scranton, PA

10h

About The Position

Serve as liaison between TMG's mail and office services team and client departments. Responsible for receiving, sorting, and distributing incoming mail (e.g. letters, parcels, U.S. Postal, and interdepartmental) to appropriate recipients and departments. Make timely collection of outgoing mail. Prepare and process outbound courier shipments using computer or service provider's equipment. Track and maintain records and logs of mailing. Perform accurate data entry as needed. Other duties as assigned.

Requirements

• Two years or more of experience in an office environment. Prior mail experience a plus.
• 2-3 years' experience with Microsoft Office Software (Word, Excel, Outlook).
• Strong work ethic; diplomatic; team and service oriented; builds strong working relationships.
• Exhibits superior verbal communication and phone skills.
• Exhibits exceptional customer service skills.
• Consistently demonstrates professional demeanor, appearance and attitude.
• Proven ability to remain calm under pressure; resilient.
• Sound judgment and problem-solving ability.
• Able to appropriately handle confidential and highly sensitive material.
• Demonstrated ability to be flexible and adapt to an ever-changing work environment.
• Assertive and resourceful; motivated; willing to ask questions and take initiative without direction.
• High School diploma or GED equivalent required.
• Ability to lift up to 50 lbs.

Nice To Haves

• Prior mail experience a plus.

Responsibilities

• Serve as liaison between TMG's mail and office services team and client departments.
• Responsible for receiving, sorting, and distributing incoming mail (e.g. letters, parcels, U.S. Postal, and interdepartmental) to appropriate recipients and departments.
• Make timely collection of outgoing mail.
• Prepare and process outbound courier shipments using computer or service provider's equipment.
• Track and maintain records and logs of mailing.
• Perform accurate data entry as needed.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED