Customer Service Associate
About The Position
The Customer Service Associate assists with store operations. Key responsibilities include greeting customers, helping them find items, and answering questions. The role involves maintaining display areas by removing out-of-date items and stocking new merchandise, as well as monitoring and opening dressing rooms and restrooms. Associates are also responsible for watching for theft, accepting donations, preparing receipts, hanging clothing in production, and cleaning various areas of the store, including restrooms. The position requires emotional maturity, respect, integrity, adaptability, strong interpersonal skills, and a commitment to continuous learning. It also emphasizes alignment with Goodwill’s mission, vision, and values, a commitment to diversity, equity, and inclusion, community service, excellence in customer service, business acumen, and accountability for company property and personal actions.
Requirements
- Ability to perform each essential duty satisfactorily
- Pass a drug screen
- Pass a criminal background check
- All educational backgrounds are accepted; or up to one month related experience and/or training; or equivalent combination of education and experience
- Ability to apply common sense understanding to carry out simple one- or two-step instructions
- Ability to deal with standardized situations with only occasional or no variables
- Forklift certification must be obtained through a company-specific training program (if operating a forklift)
Nice To Haves
- Ability to read the English language
- Ability to add and subtract two digit numbers
Responsibilities
- Greets customers upon encounter
- Assists customers as needed in finding items and/or answering questions
- Removes out of date items from display area to include pulling wares and clothing
- Maintains display areas including special displays, racks, shelves, bins, and other areas displaying items for sale
- Monitors and opens dressing rooms and restrooms, as needed
- Watches for theft
- Accepts donations and/or directs donors to donation area; prepares receipts as necessary
- Hang clothing in production, when needed
- Cleans areas of the store, including restrooms
- Puts merchandise, including wares and clothing, out on the floor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
