Customer Service Associate
About The Position
At over 50 years old and counting, B&H has built a reputation as the trusted resource for photography and videography enthusiasts via its NYC SuperStore and its award-winning website. Long known as "The Professional’s Source", B&H is recognized by savvy consumers worldwide for its honest, knowledgeable guidance, expert tips and articles… and always-great prices. B&H offers competitive salaries, medical benefits, a 401K plan, employee discounts and opportunities to grow within a high-energy, low-attitude environment. Make your move to B&H today! Job Overview: Under supervision, the Customer Service Associate handles all post order inquiries via telephone, email, or chat regarding merchandise purchased by customers. The goal of a Customer Service Associate is to attain customer satisfaction by responding in a timely and professional manner.
Requirements
- Well-versed on all current company policies and procedures.
- Very strong verbal and written communication skills.
- Professional and courteous demeanor.
- Strong judgment with analytical problem-solving skills.
- Team player within the Customer Service Department.
- Works well under pressure.
Responsibilities
- Responds to customer inquiries regarding the status of placed orders, billing, and shipping issues.
- Handles all questions relating to RMA's, pricing issues, carrier claims, order modifications, and all other post order issues.
- Gathers all necessary information for inquiries requiring further follow-up and coordinate with support associates as needed.
Benefits
- competitive salaries
- medical benefits
- a 401K plan
- employee discounts
- opportunities to grow within a high-energy, low-attitude environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
