Customer Service Associate

DMR Technologies

185d

About The Position

DMR is seeking a dependable, friendly, and organized Customer Service Representative to be the first point of contact for incoming calls and inquiries. This is a front-line, non-technical role that requires a professional tone, strong communication skills, and the ability to route calls or requests to the right internal contacts efficiently. You won’t be responsible for providing technical support, but you will play a critical role in setting the tone for how customers experience our brand.

Requirements

• Excellent English (spoken and written)
• Strong communication and organizational skills
• Friendly, calm, and professional demeanor
• Comfortable working standard U.S. business hours (Eastern Time preferred)
• Prior experience in customer support, call center, or receptionist role preferred
• Basic proficiency with email, spreadsheets, and phone systems
• Must be located in the U.S.

Nice To Haves

• Prior experience in customer support, call center, or receptionist role preferred

Responsibilities

• Answer and route incoming phone calls with professionalism and care
• Provide general information or direct inquiries to the correct internal teams
• Maintain accurate call logs and records
• Collaborate with internal teams (sales, operations, and tech) to ensure customer concerns are addressed in a timely manner
• Communicate with customers via phone and email

Benefits

• A mission-driven team bringing practical drone technology to industries that need it most
• Direct collaboration with founders, engineers, and field teams—no corporate layers
• A supportive, fast-paced environment where your ideas and feedback matter
• Exposure to real-world use cases in agriculture, public safety, and infrastructure

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees