Part Time Customer Service Associate

Hertz•Atlanta, GA

14d•$15

About The Position

The Part Time Customer Experience Associate provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.

Requirements

3+ years of demonstrated experience in customer service, with experience in operations and sales.
Excellent customer service skills.
Excellent oral and written communication skills.
Excellent relationship building and leadership skills.
Excellent problem-solving and decision-making skills

Nice To Haves

Rental car experience

Responsibilities

first contact resolution
handles and resolves customer issues
primary Net Promoter Score (NPS) liaison
Analyzing NPS results
execute on plans to improve guest satisfaction
communicating and assisting employees to understand customer needs
providing guidance, feedback, and individual coaching
Ensures that all corporate policies and procedures are administered and followed by all staff